AtkinsRéalis

Senior Support Analyst – O2C

AtkinsRéalis

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

AzureITSMOracleServiceNow

About the role

  • Build and maintain strong relationships with Finance users and process stakeholders, ensuring clear communication and effective support outcomes.
  • Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable, Billing/Project Billing, Project Costing, Project Management), including diagnosing issues that span multiple modules and processes.
  • Manage incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution.
  • Lead incident investigations, perform in‑depth root‑cause analysis, and drive permanent corrective actions across O2C processes, transactions, and accounting flows.
  • Support month‑end and year‑end closing cycles, ensuring stability, timely processing, and issue mitigation.
  • Monitor daily system processes, configurations, and integrity checks to ensure ongoing stability.
  • Participate in SIT, UAT, regression testing, and validation for patches, upgrades, and system enhancements.
  • Maintain high‑quality documentation, including test scripts, tickets, troubleshooting guides, and knowledge‑base content.
  • Collaborate with DBAs, developers, infrastructure teams, and external partners, including raising and managing Oracle Support Service Requests (SRs) where required.
  • Guide and support other colleagues by sharing knowledge, reviewing approaches to complex tickets where needed, and helping raise overall quality and consistency of resolution.
  • Work closely with the O2C Team Lead and other senior team members to align on priorities, escalations, recurring issues, and improvement actions, ensuring joined‑up delivery across the support team.

Requirements

  • 5+ years of hands‑on experience supporting Oracle E‑Business Suite R12 within the Order to Cash (O2C) process area.
  • Strong functional expertise in at least one major O2C module, with working knowledge across Accounts Receivable, Billing/Project Billing, Project Costing, and Project Management.
  • Demonstrates a solid understanding of end‑to‑end Oracle EBS business processes, with the ability to analyze requirements, identify impacts, and support improvements.
  • Acts as a subject‑matter leader, mentoring others and influencing solution quality through experience and judgement.
  • Applies appropriate decision‑making authority to take ownership of outcomes and deliver effective end‑to‑end solutions.
  • Experience working within ServiceNow and Azure DevOps, with a strong understanding of ITSM/ITIL practices.
  • Well‑developed analytical and problem‑solving skills, including the ability to interpret data, identify patterns, and troubleshoot effectively.
  • Works independently to prioritize complex workloads, manage competing demands, and handle escalations effectively.
  • Excellent communication skills, able to engage effectively with both technical teams and business stakeholders.
  • Bachelor’s degree in IT, Finance, Economics, or equivalent relevant experience.
  • Fluent English required; French an advantage (mandatory for Quebec‑based roles).
Benefits
  • Comprehensive life insurance coverage.
  • Premium medical insurance for you and your dependents.
  • Generous annual leave balance.
  • Flexible and hybrid work solutions.
  • Remote work opportunities outside of country.
  • Company gratuity scheme.
  • Discretionary bonus program.
  • Relocation assistance.
  • Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Oracle E-Business Suite R12Order to Cash (O2C)Accounts ReceivableBillingProject BillingProject CostingProject Managementroot-cause analysisSIT testingUAT testing
Soft Skills
communicationanalytical skillsproblem-solvingmentoringdecision-makingindependent workprioritizationcollaborationinfluencingescalation management