ATI Physical Therapy

Contact Center Agent – Patient Access Management

ATI Physical Therapy

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $18 - $23 per hour

Job Level

Junior

About the role

  • Handle medium to high-volume inbound and outbound calls
  • Follow approved scripts and referral intake workflows
  • Schedule appointments and document accounts
  • Participate in huddles, trainings, and feedback loops

Requirements

  • High School Diploma or equivalent
  • Prior customer service ideally in contact center/call center experience
  • Proven success working from KPIs
  • 1+ year in a customer service environment preferred
  • Remote work experience with strong self-management, communication, and technical skills
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationself-management
Certifications
High School Diploma