Athos Commerce

Customer Success Manager

Athos Commerce

full-time

Posted on:

Location Type: Remote

Location: Australia

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About the role

  • Manage key relationships with current Athos customers to drive product adoption, optimisation, and uncover opportunities for an improved user experience.
  • Drive retention and growth with current Athos customers by understanding their business needs and helping them succeed.
  • Identify opportunities for customers to act as Athos advocates (testimonials, case studies, G2 crowd reviews).
  • Manage customer onboarding of new customers, training of end-users, and post-live support to ensure they are using Athos to the fullest extent.
  • Collaborate with the technical support and implementations team to configure our implementation per customers; requirements and troubleshoot issues raised by customers.
  • Represent the voice of the customer to provide input for product enhancements, marketing, and sales process.
  • Be proactive, use initiative, and act quickly to mitigate client churn.

Requirements

  • Proven experience in a Customer Success or Account Management role within a SaaS environment, with demonstrated success in driving retention, renewals, and expansion.
  • Industry knowledge will be key to your success.
  • Prior experience in eCommerce, digital marketing, performance marketing or marketplaces is strongly preferred.
  • Knowledge of platforms like Shopify is a distinct advantage.
  • Aptitude for quickly learning new technologies to become a product expert, capable of running live demonstrations and effectively communicating value.
  • Working knowledge of Javascript, HTML and CSS desirable.
  • Exceptional ability to build strong customer and partner relationships, coupled with a passion for driving customer outcomes, revenue growth, and meeting targets.
  • Highly motivated, results-oriented top performer with a history of overachievement and a desire for continuous learning.
  • Ability to work remotely within Australia, ideally in Sydney or Melbourne and able to attend customer visits and team meet ups as required.
Benefits
  • Fast-growing company with a proven playbook for success
  • Work with innovative, industry-leading technology
  • Join a high-performing, supportive team
  • Company-funded health insurance
  • Remote-first and flexible work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavascriptHTMLCSS
Soft Skills
customer relationship managementproactiveinitiativecommunicationresults-orientedcontinuous learning