Seasonal Customer Service Coordinator

Athletes Unlimited

Customer Service Coordinator managing inquiries and issues for the AU Pro Shop. Engaging with customers to enhance digital shopping experience while working remotely in a seasonal contract role.

Posted 4/28/2026contractRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Manage all customer inquiries via email correspondence
Resolve issues including:
Shipping delays
Returns & exchanges
Product inquiries
Maintain fast response times and consistent brand voice
Deliver a positive, fan-first experience in every interaction
Partner with fulfillment / ops teams to ensure accurate order processing
Monitor order flow and flag issues proactively
Help maintain FAQ templates
Track common issues and customer feedback trends
Share insights to improve project quality, site experience, and shipping/fulfilment processes
Ensure all communication reflects AU values: inclusive, fun, innovative
Turn problems into positive brand interactions

Requirements

What you’ll need

2-4 years in customer service or eCommerce support
Experience with helpdesk tools (Zendesk, HubSpot etc.) preferred
Strong written communication skills with the ability to convey information clearly
Ability to work independently while remaining highly organized and responsive to needs
Ability to work weekends, holidays, and non-traditional hours when in season
Legal authorization to work in the United States

Benefits

Comp & perks

The rate for this position is $20/hour
As this is a seasonal position, traditional employee benefits such as health insurance, paid time off, and retirement plans are not included.
1099 Contractors are responsible for their own taxes and insurance coverage.
Our DEI Statement: As a company, we share a vision to change the world for the better and believe in the power of sports to tear down barriers. We will Be Unlimited in our pursuit to intentionally create an environment where every individual can be their authentic self. Athletes Unlimited is an Equal Opportunity Employer and does not discriminate in its hiring process based on race, religion, national origin, age, marital status, sexual orientation, gender expression, pregnancy status, parental status, or other applicable legally protected characteristics.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceeCommerce supportissue resolutionorder processingFAQ maintenancecustomer feedback tracking

Soft Skills

strong written communicationorganizational skillsindependenceresponsivenesspositive brand interaction