Senior Manager, Onsite Training – People Leadership

athenahealth

Senior Manager overseeing a dispersed team of Onsite Trainers at athenahealth. Leading and developing talent to enhance client engagement and operational excellence in healthcare transitions.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $93,000 - $157,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of 10–15 high-travel OT Trainers serving healthcare clients across the country
Build strong team connection and engagement across a dispersed workforce through regular 1:1s, coaching, and ongoing communication
Monitor team wellbeing, workload, and travel demands, proactively identifying burnout risks and implementing strategies to sustain performance and retention
Conduct onboarding support and 30/60/90-day check-ins for new hires
Lead performance management activities including calibration discussions, career development conversations, and ongoing feedback
Partner with the Resource Deployment team to align staffing assignments with business needs, trainer capability, and workload balance
Oversee weekly administrative operations including timesheet approvals, PTO management, travel coordination support, and expense submissions
Consult with large and complex clients on onsite training strategy and go-live readiness
Serve as a trusted advisor to client leadership during enterprise implementations and high-visibility go-lives
Travel onsite to key client engagements to provide leadership support, ensure execution quality, and support trainer success in the field

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5+ years of experience in healthcare implementation, onboarding, customer success, professional services, or related operational leadership environments
Demonstrated people management experience, including leading distributed, field-based, or high-travel teams
Proven ability to coach, develop, and retain talent in demanding, fast-paced, or high-pressure environments
Strong executive presence and influencing skills with the ability to navigate complex stakeholder environments
Experience balancing employee engagement, operational execution, and customer outcomes simultaneously
Working knowledge of Revenue Cycle Management (RCM), EHR/EMR systems, or healthcare operations strongly preferred
Experience with athenaOne or comparable healthcare technology platforms preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities
Tuition assistance
Commuter support
Employee resource groups
Collaborative workspaces
Employee assistance programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare implementationonboardingcustomer successprofessional servicespeople managementcoachingtalent developmentoperational executionRevenue Cycle Management (RCM)EHR/EMR systems

Soft Skills

leadershipteam developmentcommunicationinfluencingstakeholder managementemployee engagementperformance managementstrategic thinkingproblem-solvingadaptability