Technical Solutions Engineer

athenahealth

Technical Solutions Engineer at athenahealth resolving technical issues for strategic customers and optimizing technology experiences. Collaborating with product and engineering teams for effective product usability.

Posted 5/7/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $89,000 - $151,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudSQL

About the role

Key responsibilities & impact

Investigate and resolve complex, high-visibility technical issues for named strategic customers, including performance bottlenecks, third-party software compatibility challenges, networking/connectivity problems, and configuration concerns
Serve as a technical liaison between client stakeholders and athenahealth product and engineering teams, scoping detailed technical requirements in Jira and driving resolution of high-visibility issues impacting athenaOne usability
Advise customers on best practices for system configuration, IT/network infrastructure, security, and compliance standards
Track and manage customer issues end-to-end, providing regular status updates, clear next steps, and estimated resolution timelines
Proactively identify potential technical risks using monitoring tools, data analysis, and customer insights to prevent disruptions before they occur
Build and maintain deep relationships with customer technical stakeholders, understanding their technology strategy and advocating on their behalf across athenahealth
Leverage AI-assisted tools (e.g., Codex, Claude) alongside traditional logging and monitoring platforms to accelerate issue analysis and surface actionable insights
Conduct regular technology reviews and executive sessions to align on customer business and technical needs
Contribute to the team's technical toolkit by documenting troubleshooting steps, solutions, and best practices for knowledge sharing and faster resolution
Share expertise within the organization to enhance internal support processes and knowledge bases
Participate in cross-functional initiatives to improve support documentation, user guides, and technical resources
Plan strategically for customer events and launches, partnering with Support and Engineering to ensure success during pivotal moments

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related technical field
5–8 years of professional experience in a technical, customer-facing role such as support engineering, solutions engineering, technical consulting, or similar
Strong understanding of web application architecture, cloud computing, networking fundamentals, and database systems
Working knowledge of healthcare IT
Strong communication and interpersonal skills, with the ability to engage executive-level stakeholders, navigate conflict, and drive resolution
Analytical proficiency with logging and visualization tools (e.g., ELK Stack, OpenSearch, Datadog); SQL knowledge a plus
Preferred: Experience with athenahealth products (e.g., athenaClinicals, athenaCollector)
Preferred: Experience using AI/LLM-based developer tools (e.g., Windsurf, Codex, GitHub Copilot, Claude Code) to support technical investigation and analysis
Preferred: Familiarity with agile methodologies and project management principles
Preferred: Relevant certifications such as CCST or CCNA, AWS Certified Solutions Architect, or ITIL Foundation
Experience translating business requirements into technological solutions across business units.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Tuition assistance
Employee assistance programs
Commuter support
Employee resource groups
Collaborative workspaces

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

web application architecturecloud computingnetworking fundamentalsdatabase systemsSQLlogging toolsvisualization toolsAI-assisted toolstroubleshootingdata analysis

Soft Skills

communication skillsinterpersonal skillsconflict resolutionanalytical proficiencyrelationship buildingadvocacystrategic planningcustomer engagementproblem-solvingknowledge sharing

Certifications

CCSTCCNAAWS Certified Solutions ArchitectITIL Foundation