Solution Design Manager

athenahealth

Solution Design Manager at athenahealth developing strategies for customer adoption and engagement. Leading solutions that drive value and support long-term success.

Posted 4/15/2026full-timeAtlanta • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $124,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Support the sales cycle by engaging directly with prospects across organizational levels to understand goals and recommend aligned solution strategies.
Develop solution approaches that adapt athenahealth workflows and services to meet unique customer needs.
Prepare and deliver presentations and collateral such as whitepapers that clearly communicate solution capabilities and value.
Lead due diligence to define minimum business requirements related to information management, patient engagement, and financial and operational workflows.
Manage the transition from Sales to Onboarding and Customer Success for assigned engagements.
Develop professional proposals in partnership with Sales Executives, Account Executives, Solution Consultants, and other stakeholders.
Build market intelligence to inform solution positioning and support strategic sales opportunities.
Guide the creation and review of ROI models, workflow analyses, and solution recommendations.
Support team adoption of emerging AI capabilities.
Thoughtfully and responsibly evaluate and integrate AI tools and AI outputs into internal and external workflows such as strategic analyses, proposal development, and deliverables.
Travel required up to 50% annually.

Requirements

What you’ll need

Bachelor’s degree required; advanced degree preferred
Demonstrated success in consultative sales or solution-focused customer engagement
Data driven mindset with a focus on operational precision
Experience building relationships with senior leaders and decision-makers
Strong project management and organizational skills
Excellent communication skills, including presentations, business writing, and negotiation
Demonstrated ability to apply business acumen while maintaining a high standard of professionalism
Ability to analyze business operations and technology-enabled processes
Strong influencing skills with the ability to present clear rationale for recommendations
Ability to learn new concepts quickly and apply them to problem-solving

Benefits

Comp & perks

Health and financial benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consultative salessolution-focused customer engagementdata analysisproject managementbusiness writingnegotiationROI modelingworkflow analysisAI integrationoperational precision

Soft Skills

relationship buildingcommunicationorganizational skillsinfluencingproblem-solvingbusiness acumenpresentation skillsadaptabilitystrategic thinkingprofessionalism

Certifications

Bachelor’s degreeadvanced degree