Instructional Design Manager

athenahealth

full-time

Posted on: 3/31/2026

Location Type: Remote

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💰 $86,000 - $146,000 per year

About the role

Create course content and reference materials for L2/L3 Customer Care
Work cross-functionally with business leads to develop/refine internal process documentation
Contribute to the achievement of learning partner performance by using data to tell a story
Act as an interpreter cross-departmentally
Facilitate Department Level Trainings and Support SME delivery
Design and revamp learning curriculums
Collaborate with subject matter expertise and business owners to address trends
Find ways to address gaps in employee learning and design feedback processes

4+ years managing cross-functional projects in dynamic work environment
Demonstrated ability to effectively collaborate with a variety of cohorts, backgrounds, and styles
Demonstrated flexibility and ability to create intellectual capital
BA or MA in instructional design, educational technology, field or 4+ years of teaching/coaching/training experience
Strong computer, analytical, and research skills (Proficient in all Microsoft Office programs, Articulate, Cornerstone or other LMS, SharePoint, KCS, etc.)
Excellent verbal and written communication skills
Ability to multi-task in a demanding, fast-paced environment
Strong relationship development and managerial skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

instructional designeducational technologydata analysiscurriculum designtraining developmentproject managementcoachingteaching

Soft Skills

collaborationflexibilitycommunicationrelationship developmentmanagerial skillsanalytical skillsresearch skillsmulti-tasking