athenahealth

Onboarding Success Manager – Dental

athenahealth

full-time

Posted on:

Location Type: Remote

Location: Remote • Maine, Massachusetts, Texas • 🇺🇸 United States

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Salary

💰 $99,000 - $167,000 per year

Job Level

Mid-LevelSenior

About the role

  • The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey.
  • Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne Dental.
  • Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.
  • Operate both independently and within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.
  • Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers—enabling joint problem-solving and aligned next steps.
  • Set clear, accurate expectations around athena’s product capabilities and service model to support informed decision-making throughout implementation.
  • Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne Dental, ensuring customer choices support long-term success.
  • Collaborate closely with the cross-functional Onboarding team—including the Director sponsor, Program Manager, and Project Associates—to deliver a cohesive, high-quality implementation experience.
  • Navigate and manage escalations with a balanced, data-driven, and consultative approach—addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena’s standards.
  • Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.

Requirements

  • Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.
  • 5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management, electronic dental records (EDR), and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.
  • Minimum one year of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.
  • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
  • Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus.
  • Familiarity or experience working in an established dental practice or adjacent company a strong plus.
Benefits
  • Health insurance
  • Commuter support
  • Employee assistance programs
  • Tuition assistance
  • Employee resource groups
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementrevenue cycle managementelectronic dental records (EDR)electronic medical records (EMR)implementationclient servicesconsultative guidanceworkflow optimizationdata-driven decision makingdocumentation management
Soft skills
executive-level communicationinterpersonal skillsconflict mediationcollaborationproblem-solvingstakeholder alignmentaccountabilityorganizational skillsconsultative approachadaptability