Technical Support Engineer

Athena Home Loans

Technical Support Engineer at Athena, a fintech revolutionizing home loan lending in Australia. Collaborating with teams and enhancing customer experiences with technology solutions.

Posted 5/11/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-Level💰 A$90,000 per yearWebsite

Tech Stack

Tools & technologies

iOSJamf

About the role

Key responsibilities & impact

Work closely with both the Technology and Business teams to co-create the best working environment
Participate in projects that strategically align with company initiatives - focusing on driving self-service, automation and strategic solutions
Deliver a delightful experience to customers of Athena Workplace Technology by owning support requests and incidents
Experiment and design the best experience for staff using the latest Apple hardware with collaboration tools like Miro, Slack, Microsoft 365, Atlassian products and Zoom
Identify support areas for improvement and improve Athena’s end-user experience
Become a subject matter expert (SME) in the technologies that drive highly collaborative and agile workforces
Share knowledge with the rest of the Athena Team by delivering engaging and valuable education sessions

Requirements

What you’ll need

2-5 years of work experience performing in fast-paced customer-facing roles in a dynamic customer-first environment
Experience in a technology support role focused on delivering great technology outcomes is a must
Experience with the Apple ecosystem (Mac OS and iOS Devices) is essential
Professional experience across Okta, Office 365, and Atlassian tools (Jira, Confluence) is nice to have
Professional experience with device management services such as Jamf, Kandji or other desirable
Experience across Security products such as Netskope and Crowdstrike would be desirable, but not essential

Benefits

Comp & perks

Inclusive, Flexible and casual working environment
Hybrid working with HQ Anchor Days in award winning office space
Wellbeing program to support your physical, mental, social and financial health
Perks program with access to discounts to every day expenses
Fantastic team culture with monthly events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology supportdevice managementcustomer serviceautomationself-servicecollaboration toolssecurity products

Soft Skills

communicationteam collaborationproblem-solvingcustomer-first mindsetknowledge sharing