Engineering Manager – Sales Planning
CaptivateIQ
Python
Job Level
Lead
Tech Stack
Python
About the role
- Lead, mentor, and scale a diverse team across onboarding, technical consulting, and engineering
- Establish clear goals, processes, and standards to ensure high-quality, on-time service delivery
- Oversee delivery of strategic customer projects from scoping to execution
- Serve as escalation point for complex solution architecture, integrations, and customer implementations
- Guide the team in designing end-to-end solutions using Atera’s platform, APIs, and automation
- Collaborate with Product, Engineering, Sales, and Customer Success
- Design and evolve Professional Services catalog, pricing, packaging, and go-to-market alignment
- Track and optimize utilization, delivery efficiency, and revenue targets
- Build data-driven reporting on project status, customer satisfaction, utilization, and financial performance
- Continuously improve delivery frameworks, tools, and methodologies to scale and standardize service offerings
Requirements
- 7+ years of experience in Professional Services, Solutions Architecture, or Customer Implementation roles in SaaS and/or IT companies
- 3+ years of experience leading technical customer-facing teams
- Strong technical acumen in IT operations, APIs, automation, scripting (PowerShell, Python), and solution design
- Proven success in scaling teams, driving process change, and building delivery frameworks
- Experience designing services, packaging, and monetization strategies
- Strong project management background
- Exceptional communication skills
- Experience working with MSPs, internal IT teams, and strategic enterprise customers - highly preferred
- Entrepreneurial mindset
