Manager, Implementations
CVS Health
Job Level
Senior
Tech Stack
ITSM
About the role
- Lead and manage a dedicated AI squad comprising AI/ML engineers, developers, and product designers
- Drive the strategic vision and roadmap for Atera’s AI Autopilot module, defining priorities based on customer needs, automation opportunities, emerging AI trends, and competitive benchmarks
- Collaborate intensively with stakeholders to understand market trends, organizational pain points, and the evolving competitive landscape related to autonomous IT and agentic AI
- Define and prioritize AI-driven product requirements, orchestrating feedback from users, market analysis, and internal specialists to maximize impact and adoption
- Own the full AI product lifecycle from ideation and prototyping to launch, continuous optimization, and post-release monitoring
- Collaborate closely with Atera’s CTO, design, engineering, customer success, analytics, marketing, and support teams to steer AI development, deployment, and iterative enhancement
- Establish and monitor KPIs for Autopilot usage, SLA improvements, and automation impact, using analytics to refine AI workflows and effectiveness
- Champion secure, ethical, and compliant use of AI, ensuring privacy and governance within all automation flows
- Work directly with design partners and customers to deliver a 100% market fit product
Requirements
- 5+ years of experience as a Product Manager for technical products in a SaaS environment
- At least 2 years designing, launching, or actively managing products with integrated AI features, platforms, or tooling
- Strong understanding of agentic AI, autonomous workflows, and ITSM automation (significant advantage)
- Experience as an engineer or equivalent role is an advantage
- Proven track record of driving successful cross-functional teams to deliver high-impact products
- Deep technical expertise in software development methodologies, particularly for AI and automation solutions
- Outstanding analytical skills; ability to convert abstract concepts and stakeholder pain points into actionable product/AI product requirements
- Excellent communication and presentation skills for collaborating with technical and non-technical audiences
- Hands-on familiarity with Agile development methodologies and product management tools
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field (preferred); advanced degrees or AI certifications are highly valued
