Senior Customer Success Manager

Atera

full-time

Posted on: 9/4/2025

Location: New York • 🇺🇸 United States

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Senior

About the role

Serve as the primary point of contact between clients and the Atera team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers' queries on the Atera Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use Atera’s platform (best practices)
Proactively identify growth opportunities and optimization points for Atera’s clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of Atera’s solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience
Responsible for account success, managing the partnership, monitoring, analyzing and optimizing data, and working towards quarterly targets and KPIs

5+ years of experience in a technical and customer-facing role, managing large VIP customers
Understanding of IT infrastructures (Networks and Operating Systems) or interest and readiness to learn
Solid understanding of customer lifecycle stages
Ability to understand complex technology and explain it simply
Strong quantitative and analytical skills; ability to identify data trends
Proven record of retaining, developing, and growing multiple client relationships
Committed to customer satisfaction with a passion for customer success
Ability to work in a fast-paced dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful and independent