Bilingual Digital Relationship Specialist

Atento

Especialista bilíngue prestando suporte via chat e voz a clientes brasileiros e mexicanos. Conectando pessoas, veículos, cargas e destinos em plataforma de entregas sob demanda.

Posted 8/19/2026full-timeSalvador • 🇧🇷 BrazilMid-LevelSenior💰 R$2,125 - R$2,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and problem-solving skills, while managing multiple tasks efficiently. Proficient in using basic computer applications and fluent in both English and Spanish to enhance customer interactions.

Highest-signal resume keywords

Customer SupportIntermediate SpanishBasic Computer SkillsVerbal and Written FluencyMulti-Task Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsTypingWord ProcessingSpreadsheet Management

Soft Skills

Clear CommunicationProblem-SolvingTime Management

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InteractionService ProceduresSupport via ChatPhone Support

About the role

Key responsibilities & impact

Identify customers' needs to provide support in accordance with product and/or service procedures
Handle a variety of situations in each service interaction
Use systems to record information and perform service-related actions
Provide support via chat and occasional phone calls
Deliver support through clear communication across all customer touchpoints

Requirements

What you’ll need

Must be at least 18 years old
High school diploma or equivalent
Intermediate Spanish
Basic computer skills (Word, Excel) and typing
Have all required documents for employment
Availability to work scheduled hours/shifts
Good verbal and written fluency
Ability to manage multiple tasks simultaneously
Easy access to the workplace at the Atento Cabula Unit

Benefits

Comp & perks

Transportation allowance
Meal and/or food allowance
Life insurance
Funeral assistance
Childcare assistance / assistance for children with disabilities
School transportation assistance (for children aged 3 years and 8 months)
Product discounts
Dental assistance
Telemedicine plan
Bullla Health & Credit benefit (discounts at pharmacies and stores; installment credit and salary advance options)
Career development plan
Discounts for gyms and sports activities
Pet plan
Educational Partnerships Program: discounts on short courses, undergraduate and graduate degrees, vocational training, language courses, basic education and preschools
All positions are open to people with disabilities and to beneficiaries rehabilitated by the Social Security system