Mid-level Personnel Administration Analyst

Atento

Analista de Administração de Pessoal atendendo colaboradores e apoiando processos de RH na Atento. Empresa de BPO e transformação da experiência do cliente.

Posted 8/19/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSenior💰 R$2,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employee support and HR processes, with strong analytical skills for interpreting policies and labor legislation. Capable of delivering clear communication and improving service management to enhance the employee experience.

Highest-signal resume keywords

Employee SupportHR ProcessesAnalytical AbilityVerbal CommunicationWritten Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Personnel AdministrationLabor Law KnowledgePolicy InterpretationRequest ManagementCase Monitoring

Soft Skills

Problem ResolutionPositive Employee ExperienceClear CommunicationTeam Coordination

Tools & Technologies

Fale Com O RH Platform

Industry Keywords

Human ResourcesBusiness AdministrationPeople Management

About the role

Key responsibilities & impact

Provide support to employees through protocols recorded on the "Fale com o RH" platform.
Review requests and questions related to Personnel Administration and HR processes.
Deliver clear, objective, and conclusive responses within established deadlines.
Coordinate with specialist teams to obtain information and resolve requests.
Ensure quality and consistency in communications with employees.
Interpret internal policies, company rules, and applicable labor legislation.
Record information and monitor cases until protocol closure.
Work on problem resolution, promoting a positive employee experience.
Identify opportunities to improve service and request-management processes.
Contribute to updating and maintaining the team's knowledge base.

Requirements

What you’ll need

Bachelor's degree in progress or completed in Business Administration, Human Resources, People Management, or related fields.
Experience providing employee support and working with HR/Personnel Administration processes.
Strong verbal and written communication skills.
Analytical ability and aptitude for interpreting policies and processes.
Basic knowledge of labor law (desirable).

Benefits

Comp & perks

Profit Sharing (PLR)
Meal voucher and/or food allowance
Health insurance
Dental insurance
Life insurance
Pet plan
Bulla Card (exclusive discounts and benefits club)
Childcare assistance
Assistance for children with special needs
Funeral assistance
Educational partnerships with discounts on courses and institutions
Discounts at gyms and wellness programs