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About the role
Key responsibilities & impact- Liderar, motivar e desenvolver a equipe;
- Buscando os resultados visando a excelência e o sucesso das operações;
- Responsável por relacionamento com gestor e gerente da operação;
- Monitoramento dos KPI's operacionais.
- Monitoramento e acompanhamento de equipes;
- Controle de indicadores de produtividade;
- Gestão e desenvolvimento de pessoas;
- Acompanhamento do atendimento ao cliente;
- Criação, planejamento e execução de Planos de Ação;
- Monitorias dos processos de qualidade e feedback;
- Rotinas administrativas e controle de ponto / produtividade / pausas dos funcionários.
- Analítico e Pró-ativo;
- Foco em resultados e desenvolvimento de pessoas.
Requirements
What you’ll need- Ter no mínimo o Ensino Superior Completo ou Cursando;
- Conhecimentos intermediários em Excel;
- Imprescindível ser funcionário da operação ASURION
- Imprescindível Inglês Avançado (Será testado);
- Conhecimento no Indicador NPS - Net Promoter Score (Nível de Satisfação do Cliente) ou C-SAT.
- Será um diferencial Espanhol básico será um diferencial;
- Desejável Análise de dados para desenvolvimento de ações e diagnóstico;
- Comunicação, flexibilidade
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Atento Website LinkedIn All Job Openings 89377 - 89377 employees Founded 1999 🤝 B2B 🏢 Enterprise ☁️ SaaS 💰 Post-IPO Equity on 2023-02 B2B
- Enterprise
- SaaS Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity. Team Leader Bilíngue III 🔥 1 minute ago 🇧🇷 Brazil – Remote 💵 R$3.9k / month ⏰ Full Time 🟠 Senior 💬 Bilingual 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Liderar, motivar e desenvolver a equipe;
- Buscando os resultados visando a excelência e o sucesso das operações;
- Responsável por relacionamento com gestor e gerente da operação;
- Monitoramento dos KPI's operacionais.
- Monitoramento e acompanhamento de equipes;
- Controle de indicadores de produtividade;
- Gestão e desenvolvimento de pessoas;
- Acompanhamento do atendimento ao cliente;
- Criação, planejamento e execução de Planos de Ação;
- Monitorias dos processos de qualidade e feedback;
- Rotinas administrativas e controle de ponto / produtividade / pausas dos funcionários.
- Analítico e Pró-ativo;
- Foco em resultados e desenvolvimento de pessoas. 🎯 Requirements
- Ter no mínimo o Ensino Superior Completo ou Cursando;
- Conhecimentos intermediários em Excel;
- Imprescindível ser funcionário da operação ASURION
- Imprescindível Inglês Avançado (Será testado);
- Conhecimento no Indicador NPS - Net Promoter Score (Nível de Satisfação do Cliente) ou C-SAT.
- Será um diferencial Espanhol básico será um diferencial;
- Desejável Análise de dados para desenvolvimento de ações e diagnóstico;
- Comunicação, flexibilidade Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual Customer Service Supervisor – English 🕒 May 13 PLURIS 1 - 10 Website LinkedIn All Job Openings Supervisor of Bilingual Customer Service managing operational indicators and team performance. Ensuring execution of action plans and providing individual guidance in a diverse and safe environment. 🇧🇷 Brazil – Remote 💵 R$5.2k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💬 Bilingual 🗣️🇧🇷🇵🇹 Portuguese Required Senior Corporate Travel Consultant, Bilingual 🕒 May 6 VOLL 201 - 500 🤝 B2B 🚗 Transport Website LinkedIn All Job Openings Corporate Travel Consultant focusing on international travel efficiency and customer support. Managing bookings while ensuring compliance with client travel policies and emergencies. 🇧🇷 Brazil – Remote 💰 Seed Round on 2020-06 ⏰ Full Time 🟠 Senior 💬 Bilingual 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Bilingual Medical Receptionist – Spanish/English 🕒 April 20 Venon Solutions 51 - 200 🤝 B2B ☁️ SaaS 👥 HR Tech Website LinkedIn All Job Openings Remote Bilingual Medical Receptionist supporting a podiatry practice in New Jersey. Handling patient communications and administrative tasks while working remotely. 🇧🇷 Brazil – Remote 💵 $6 - $7 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💬 Bilingual 🗣️🇪🇸 Spanish Required View More Bilingual Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
ExcelAnálise de dadosIndicador NPSC-SAT
Soft Skills
LiderançaMotivaçãoDesenvolvimento de pessoasFoco em resultadosComunicaçãoFlexibilidadeAnalíticoPró-ativo
Certifications
Ensino Superior Completo