Customer Relationship Specialist I – Contact Center (SAC), Sales (Telephony)

Atento

Customer service professional engaging with business clients, identifying needs and selling products. Role involves resolving inquiries, processing requests, and achieving sales targets.

Posted 5/13/2026full-timeSalvador • 🇧🇷 BrazilMid-LevelSenior💰 R$1,326 - R$1,621 per monthWebsite

About the role

Key responsibilities & impact

The agent must identify the customer's needs and provide a practical, objective solution in accordance with the product and/or service procedures;
Selling products and services;
Each interaction may involve handling different types of situations raised by the customer.

Requirements

What you’ll need

Minimum age: 18 years;
Education: High school diploma (completed);
Strong verbal communication skills and persuasive ability;
Negotiation and argumentation skills;
Basic computer/IT skills;
Experience in Customer Service / Sales / Contact Center (SAC) is a plus;
Must have a computer or laptop with internet access to complete online training;
Preferably reside near the Atento Cabula unit.

Benefits

Comp & perks

Transportation allowance (Vale Transporte);
Meal voucher and/or food allowance (Vale Refeição / Vale Alimentação);
Life insurance;
Funeral assistance;
Childcare assistance / Assistance for children with disabilities;
Employee discounts on products;
Dental assistance;
Medical assistance;
Discounts on gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet plan;
Bullla Health & Credit benefit (discounts at pharmacies and retailers, installment credit and salary advance)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic computer skillsIT skillscustomer service experiencesales experiencecontact center experience

Soft Skills

verbal communication skillspersuasive abilitynegotiation skillsargumentation skills