Customer Relations Specialist I – Customer Service (SAC), Technical Support

Atento

Customer Support Specialist at Atento, handling technical inquiries for business clients via phone and chat. Providing quick and effective solutions while working from the Cabula unit after training.

Posted 5/13/2026full-timeSalvador • 🇧🇷 BrazilMid-LevelSenior💰 R$1,326 - R$1,621 per monthWebsite

About the role

Key responsibilities & impact

Inbound support for corporate (B2B) clients who have telephony, broadband and TV products. Clients contact us to ask questions or request technical support for their products;
The specialist provides service in a cordial and focused manner, using probing questions to identify the customer's needs and offering practical solutions;
Each interaction may involve different types of situations reported by the customer.

Requirements

What you’ll need

Minimum age: 18 years;
Education: High school diploma (complete);
Good verbal communication skills;
Basic computer skills;
Must have a desktop or laptop with internet access to complete the online training;
Preferably reside near the Atento Cabula unit.

Benefits

Comp & perks

Transportation allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance / assistance for children with disabilities;
Product discounts;
Dental coverage;
Medical coverage / health insurance;
Discounts on gyms / sports activities;
Educational partnerships with discounts on courses;
Career development plan;
Pet care plan;
Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advance).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic computer skills

Soft Skills

verbal communicationcustomer serviceproblem solvinginterpersonal skillscordialityfocusactive listening