Bilingual Customer Relationship Specialist

Atento

Customer support specialist engaging with clients via chat and voice. Working to solve problems for users and drivers across Brazil and Mexico, primarily in a home office setup.

Posted 5/8/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 R$2,500 per monthWebsite

About the role

Key responsibilities & impact

The specialist will need to identify customers' needs and provide a practical, objective solution according to the product and/or service procedure;
In each interaction, they may handle different types of situations presented by the customer;
Use systems to record and apply the details of the interaction;
Resolve and monitor consumer requests;
Interact via CHAT or VOICE;
Provide clear communication across all customer touchpoints with the company.

Requirements

What you’ll need

Be employed for at least 4 months;
Strong verbal and written fluency;
**Advanced Spanish (written/comprehension/verbal);**
Basic computer skills (Word, Excel) and typing;
Availability to complete training and work from home;
Customer service experience is desirable;
Easy access to Atento Cabula Unit;

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic computer skillsWordExceltyping

Soft Skills

strong verbal communicationstrong written communicationcustomer service experience