Active Collections Specialist – Telephony

Atento

Especialista em atendimento ativo de cobrança lidando com dívidas de telefonia e internet. Oferecendo soluções personalizadas e atendimento humanizado aos clientes.

Posted 4/27/2026full-timeSão Caetano do Sul • BrasilMid-LevelSenior💰 R$1,621 per monthWebsite

About the role

Key responsibilities & impact

Provide inbound and outbound voice customer service to negotiate debts for telephony and internet products or services, offering special payment arrangements;
Identify customer needs and deliver practical, objective solutions in accordance with product and service procedures;
Use systems to record interactions and apply service actions.

Requirements

What you’ll need

Be at least 18 years old;
High school diploma or equivalent;
Basic computer skills and typing;
Good communication skills;
Availability to complete training in a hybrid format;
Easy access to the Atento São Caetano do Sul unit.

Benefits

Comp & perks

Commuter/transportation allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance / Support for children with disabilities / Babysitter allowance / School transportation;
Employee discounts on products;
Dental assistance (dental plan);
Family+ program;
Discounts at gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet plan;
*Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advance).

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

basic computer skillstyping

Soft Skills

communication skillscustomer servicenegotiationproblem-solving

Certifications

high school diploma