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Collections Inbound/Outbound Customer Service Specialist - Telecommunications
Atento. Voice customer service (outbound/inbound) to negotiate debts for telephony and internet products or services, offering special payment options; .
About the role
Key responsibilities & impact- Voice customer service (outbound/inbound) to negotiate debts for telephony and internet products or services, offering special payment options;
- The agent must identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
- Use systems to record interactions and perform service-related tasks.
Requirements
What you’ll need- Minimum 18 years of age;
- Minimum education: High school diploma;
- Basic computer and typing skills;
- Good communication skills;
- Availability to complete training in a hybrid format;
- Easy access to the Atento São Caetano do Sul unit.
Benefits
Comp & perks- Transportation allowance;
- Meal and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare assistance / Assistance for children with disabilities / Babysitter allowance / School transportation;
- Product discounts;
- Dental care;
- Family+ service;
- Discounts on gym memberships and sports activities;
- Educational partnerships with discounted courses;
- Career development plan;
- Pet plan.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic computer skillstyping skills
Soft Skills
communication skillsnegotiation skillsproblem-solving skills