Inbound Customer Service Specialist with Sales

Atento

Customer service specialist managing inbound sales and inquiries for Atento. Opportunity for home office after training period in Feira de Santana, Bahia.

Posted 4/20/2026full-timeFeira de Santana • 🇧🇷 BrazilSeniorLead💰 R$1,326 - R$1,621 per monthWebsite

About the role

Key responsibilities & impact

Handle inbound customer service calls with a sales focus, identifying customer needs;
Clarify doubts and perform required procedures;
Offer products and/or services;
Manage different types of situations raised by customers;
Use systems to record interactions and updates.

Requirements

What you’ll need

Minimum 18 years of age;
High school diploma (Secondary education completed);
Good verbal fluency and persuasive ability;
Negotiation and argumentation skills;
Basic computer and typing skills;
Availability to complete online training;
Own a desktop or laptop computer to attend training;
Availability to work on-site at the Feira de Santana unit;
Preferably live near the Atento Feira de Santana unit.

Benefits

Comp & perks

Commuter allowance (Vale Transporte);
Meal allowance and/or food allowance;
Life insurance;
Funeral assistance;
Childcare support / Support for special-needs children / Babysitting assistance / School transportation assistance;
Product discounts;
Dental plan;
Telemedicine;
Discounts for gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet health plan.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

basic computer skillstyping skills

Soft Skills

verbal fluencypersuasive abilitynegotiation skillsargumentation skills

Certifications

high school diploma