Atento

Training Consultant

Atento

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

Cloud

About the role

  • DIAGNOSIS AND STRUCTURING
  • Map the current Training structure, identifying gaps and improvement opportunities.
  • Gather training needs from partner areas.
  • Propose and design learning paths and training programs.
  • Review content and curricula to ensure clarity and alignment with the target audience.
  • INSTRUCTIONAL DESIGN AND DEVELOPMENT
  • Lead end-to-end instructional design (objectives, methodology, assessment, and materials).
  • Apply principles of andragogy and active methodologies (microlearning, gamification, case studies, simulations).
  • Create and review instructional materials, ensuring visual and pedagogical standardization.
  • CONTINUOUS IMPROVEMENT
  • Monitor results and feedback to evolve training offerings.
  • Research corporate learning trends and propose continuous improvements.

Requirements

  • REQUIRED:
  • Bachelor's degree completed.
  • Advanced English.
  • Experience with Adobe Creative Cloud, Videoscribe, and Articulate 360.
  • Experience with large-scale rollouts (in-person and remote).
  • Conflict management and resolution skills.
  • Familiarity with metrics and PDCA.
  • Excellent communication, consulting, influencing, and interpersonal skills.
  • Experience collaborating with cross-functional teams to deliver results.
  • Proficiency in Microsoft Office.
  • Analytical mindset.
  • PREFERRED:
  • Intermediate Spanish.
Benefits
  • Transportation allowance.
  • Meal and/or food allowance.
  • Life insurance.
  • Funeral assistance.
  • Profit-sharing (PLR).
  • Childcare assistance / assistance for children with disabilities.
  • Discounts on partner products.
  • Dental coverage.
  • Medical coverage.
  • Discounts on gyms / sports activities.
  • Educational partnerships with course discounts.
  • Career development plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designandragogymicrolearninggamificationcase studiessimulationscontent developmentcurriculum designmetricsPDCA
Soft Skills
conflict managementresolution skillscommunicationconsultinginfluencinginterpersonal skillsanalytical mindsetcollaborationleadershipcontinuous improvement
Certifications
Bachelor's degree