Bilingual Relationship Specialist II – English, Digital Marketing, Social Media

Atento

full-time

Posted on: 1/28/2026

Location Type: Remote

Location: Brazil

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💰 R$2,500 per month

About the role

Resolve issues related to client accounts, internal policies, and general support;
Provide multiskill support (chat, email, and/or voice) in a humanized manner, handling a high volume and a variety of requests;
Manage multiple simultaneous interactions across different channels, using various online tools;
Constantly consult internal guides and follow service standards and policies with accuracy;
Meet and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality);
Communicate with the internal team in English – reading and interpreting English text is essential.

Be at least 18 years old;
Have at least a High School Diploma (currently enrolled in or completed higher education is a plus);
Experience in a call center providing customer support is a plus;
Knowledge of digital marketing is a plus;
Intermediate or Advanced English (there will be tests);
Must reside near or have easy access to the Nova São Paulo Unit (South Zone of São Paulo);
Basic computer skills and typing (mandatory);
Good interpersonal communication and empathy to interact with different customer profiles;
Ability to manage time and work autonomously, even under high demand;
Organized, results-oriented, and attentive to detail.

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportdigital marketingbasic computer skillstyping

Soft Skills

interpersonal communicationempathytime managementautonomyorganizationresults-orientedattention to detail

Certifications

High School Diploma