Team Leader II – Bilingual (English)
Atento
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Salary
💰 R$4,200 per month
Job Level
About the role
- Lead and guide the bilingual customer service team
- Supervise the team's daily activities
- Identify development opportunities for team members
- Conduct training sessions, workshops, and individual coaching
- Monitor operational KPIs
- Communicate strategies and share best practices applied within the team
- Control PAID/ABS
Requirements
- Technical knowledge of the product is required
- Must be an Atento employee for at least 9 months (the period may vary according to promotion criteria described in the Roles and Salaries regulation – NI-002 – available on Atento's intranet)
- At minimum, currently enrolled in higher education (academic status updated in PESSOAS ONLINE)
- Minimum score of 100 on Time To Talk (good performance)
- Preferred experience as Operations Supervisor/Team Leader
- Knowledge of PDCA and 5W2H is desirable
- Intermediate to advanced knowledge of Microsoft Office
- Availability to work on-site
- Fluent/native Spanish (tests will be administered)
- Advanced or intermediate English
- Preferably live near the Nova São Paulo Unit (South Zone)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical knowledge of the productPDCA5W2HMicrosoft Office
Soft Skills
leadershipcoachingcommunicationteam supervisionperformance monitoring