Atento

Active/Inbound Collections Specialist, Telephony

Atento

full-time

Posted on:

Location Type: Hybrid

Location: São Caetano do Sul • Brazil

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Salary

💰 R$1,518 per month

About the role

  • Voice-based active/inbound customer service for negotiating debts related to telephony and internet products or services, offering special payment arrangements;
  • The agent must identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
  • Use systems to record interactions and apply service procedures.

Requirements

  • Minimum age: 18 years;
  • Minimum education: High school diploma or equivalent;
  • Basic computer skills and typing ability;
  • Good communication skills;
  • Availability to attend hybrid training;
  • Easy access to the Atento São Caetano do Sul unit.
Benefits
  • Transportation allowance;
  • Meal voucher and/or food allowance;
  • Life insurance;
  • Funeral assistance;
  • Childcare assistance / Support for children with disabilities / Babysitter allowance / School transportation;
  • Product discounts;
  • Dental care assistance;
  • Family+ service;
  • Discounts on gyms / sports activities;
  • Educational partnerships with course discounts;
  • Career development plan;
  • PET Plan.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
basic computer skillstyping ability
Soft skills
communication skillscustomer serviceproblem-solvingnegotiation
Certifications
high school diplomaequivalent