Inbound Customer Service Specialist (SAC), Sales
Atento
full-time
Posted on:
Location Type: Hybrid
Location: Feira de Santana • Brazil
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Salary
💰 R$1,242 - R$1,518 per month
About the role
- Inbound customer service with sales, aimed at identifying customer needs, clarifying doubts, performing procedures, and offering products and/or services.
- The agent must identify the customer's need and provide a practical, objective solution in accordance with product and/or service procedures;
- Sales of products and services;
- Specific technical tasks: Call center service to offer voice or data telephony products or services, working with service packages for residential or mobile telephone lines, data plans, broadband, and fiber services;
- Use systems to record interactions and apply service procedures.
Requirements
- Must be at least 18 years old;
- High school diploma or equivalent;
- Good verbal fluency and persuasive ability;
- Negotiation and argumentation skills;
- Basic computer skills and typing;
- Availability to attend online training;
- Must have a desktop or laptop computer to complete the training;
- Availability to work on-site at the Feira de Santana unit;
- Preferably reside near the Atento unit in Feira de Santana.
Benefits
- Transportation allowance;
- Meal and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare assistance / Assistance for children with disabilities;
- Product discounts;
- Dental assistance;
- Medical assistance;
- Discounts on gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet health plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalescall center servicevoice telephonydata telephonyservice packagesdata plansbroadbandfiber servicesrecording interactions
Soft skills
verbal fluencypersuasive abilitynegotiation skillsargumentation skills
Certifications
high school diploma