Atento

Inbound Customer Service Specialist with Sales – Telephony

Atento

full-time

Posted on:

Location Type: Office

Location: Salvador • Brazil

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Salary

💰 R$1,242 - R$1,518 per month

Job Level

SeniorLead

About the role

  • Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures and offering products and/or services.
  • The agent will need to identify the customer's need and provide a practical, objective solution according to the product and/or service procedures.
  • Sales of products and services.
  • Specific technical tasks: Call center support to offer telephony voice and data services, working with service packages for residential or mobile telephone lines, data packages, broadband and fiber services.
  • Use systems to record interactions and apply required service actions.

Requirements

  • Minimum 18 years of age;
  • High school diploma (complete);
  • Strong verbal communication and persuasive skills;
  • Negotiation and argumentation ability;
  • Basic computer literacy and typing skills;
  • Availability to attend online training;
  • Own a desktop or laptop computer for training purposes;
  • Availability to work on-site;
  • Easy access to the Atento Cabula unit.
Benefits
  • Transportation allowance;
  • Meal and/or food allowance;
  • Life insurance;
  • Funeral assistance;
  • Childcare/babysitter assistance / Assistance for children with disabilities;
  • Product discounts;
  • Dental care;
  • Medical care;
  • Discounts on gyms / sports activities;
  • Educational partnerships with course discounts;
  • Career development plan;
  • Pet health plan.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalescall center supporttelephony servicesdata servicesservice packagesbroadband servicesfiber servicesrecording interactionsservice actions
Soft skills
verbal communicationpersuasive skillsnegotiationargumentationproblem-solvingcustomer needs identificationobjective solution provisioninterpersonal skillsadaptabilityteamwork