Active/Inbound Collections Specialist – Telecommunications
Atento
full-time
Posted on:
Location Type: Hybrid
Location: São Caetano do Sul • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$1,518 per month
Job Level
Mid-LevelSenior
About the role
- Voice-based active/inbound customer service to negotiate debts for telephony and internet products or services, offering special payment options;
- The agent must identify the customer’s needs and provide a practical, objective solution in accordance with product and/or service procedures;
- Use systems to perform service logging and related actions.
Requirements
- Minimum age: 18 years;
- High school diploma or equivalent;
- Basic computer skills and typing;
- Good communication skills;
- Availability to attend hybrid training;
- Easy access to the Atento São Caetano do Sul unit.
Benefits
- Transportation allowance;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare allowance / Allowance for children with disabilities / Babysitter allowance / School transportation;
- Employee discounts on products;
- Dental care;
- Family+ service;
- Discounts at gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic computer skillstyping
Soft skills
communication skillsnegotiationproblem-solvingcustomer service
Certifications
high school diploma