Inbound Customer Service Specialist (SAC) — Sales (Telephony)
Atento
full-time
Posted on:
Location Type: Office
Location: Rio de Janeiro • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$1,242 - R$1,518 per month
Job Level
Mid-LevelSenior
About the role
- Handle inbound calls with a sales focus, aiming to identify customer needs, clarify doubts, perform procedures, and offer products and/or services;
- The agent must identify the customer's need and provide a practical, objective solution in accordance with the product or service procedure;
- Sale of products and services;
- Specific technical tasks: Call center service offering telephony voice or data services or products, working with service packages for residential or mobile phone lines, data packages, broadband and fiber services;
- Professional experience: We hire candidates without prior professional experience, but experience in customer service and sales will be an advantage, such as sales roles in stores, door-to-door, supermarkets, shopping malls, retail, department stores, telephony service, telemarketing, customer service, sales consultant, sales executive, outbound sales, Call Center SAC, ombudsman, back office, or technical support;
- Will use systems to record interactions and perform service procedures.
Requirements
- Must be at least 18 years old;
- Completed high school (High School Diploma);
- Good verbal fluency and persuasive skills;
- Negotiation and persuasion skills;
- Basic computer knowledge and typing skills;
- Availability to attend training IN-PERSON or REMOTELY (home office);
- Availability to work ON-SITE;
- Preferably reside near the Atento Madureira unit.
Benefits
- Transportation allowance (Vale Transporte);
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Daycare/nanny assistance / Assistance for children with disabilities;
- Product discounts;
- Dental care;
- Medical/healthcare assistance;
- Discounts at gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet health plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalestelephony servicesdata packagesbroadband servicesfiber servicescall center operationstechnical supportrecording interactionsservice procedures
Soft skills
verbal fluencypersuasive skillsnegotiation skillspersuasion skills
Certifications
High School Diploma