Ateme

Engineer

• Provide office-based technical support
• Track and follow up on customer incidents from submission through resolution
• Replicate, analyze, and manage lab tests to reproduce reported issues
• Validate patches, software updates, and hot fixes
• Manage and follow up on RMA (Return Material Authorization) processes
• Provide internal technical support to pre-sales and system engineering teams
• Perform hands-on lab activities, including moving and lifting equipment weighing up to 50 lbs
• Support system integration and end-to-end testing
• Manage interoperability testing across platforms and environments
• Configure project and system settings
• Contribute to system documentation and technical reporting
• Manage the CRM (JIRA) database for incident tracking and knowledge base updates
• Create and maintain technical documentation and product notes
• Assist in migrating and maintaining customer system configurations
• Contribute to the continuous improvement of lab and support processes

Junior Lab Engineer