Customer Support

• Serve as the primary contact for physicians, labs, hospitals, patients, and internal teams, responding promptly and professionally to all inquiries via phone, email, or web.
• Deliver an excellent customer experience by addressing questions about tests, services, billing, and order status with empathy, accuracy, and clear communication.
• Collaborate with Sales and clients to resolve missing or incomplete data, ensuring smooth ordering process and timely delivery of test results.
• Maintain detailed and accurate documentation of all communications, actions, and follow-ups.
• Research and resolve escalated issues, identify root causes, and communicate outcomes clearly to both customers and internal stakeholders.
• Stay knowledgeable about Ataraxis oncology tests, including sample requirements, workflows, and documentation needs.
• Support process improvements and special projects that enhance efficiency, quality, or customer satisfaction.

Customer Support Specialist

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative