Customer Excellence Analyst

Atalanta Corporation

Customer Excellence Analyst at Gellert Global Group optimizing retail bids and managing product costing processes. Collaborating with Sales, Finance, and Supply Chain for customer execution and service.

Posted 7/31/2026full-timeMadison • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end bids process, ensuring accuracy in documentation, pricing, and internal approvals while collaborating effectively with cross-functional teams. Strong analytical skills and proficiency in Excel support data-driven decision-making and continuous improvement initiatives.

Highest-signal resume keywords

End-To-End Bids Process ManagementCross-Functional CollaborationAnalytical Problem-SolvingExcel ProficiencyCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bid Submission PreparationCosting ExercisesData-Driven ReportingProduct Cost Model ReviewPricing Scenarios

Soft Skills

Effective CommunicationAttention to DetailAutonomous WorkService ExcellenceDeadline Management

Tools & Technologies

Internal Systems

Industry Keywords

RetailCustomer ExcellenceF2F Business

About the role

Key responsibilities & impact

Owns, organizes, and delivers the end-to-end bids process for assigned retail customers
Partners with Sales, Finance, Supply Chain, and Category teams to prepare complete, competitive bid submissions
Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule
Tracks bid outcomes and provides insights for continuous improvement
Supports costing exercises for new and existing SKUs and innovation initiatives
Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios
Reviews product cost models for accuracy and completeness prior to internal alignment
Acts as primary Customer Excellence representative in F2F business
Oversees F2F customer item setup, maintenance, and updates within internal systems

Requirements

What you’ll need

Strong analytical and problem-solving skills
Effective communication and cross-functional collaboration
High attention to detail and ability to manage multiple deadlines
Proficiency in Excel and data-driven reporting
Customer-centric mindset with a focus on service excellence
Ability to work autonomously and drive processes to completion

Benefits

Comp & perks

Medical, dental and vision insurance
Company-paid life, accident and long-term disability insurance
Flexible spending accounts
Annual bonus opportunity
401(k) with immediate vesting upon enrollment
Generous employee referral program
Online training courses
Education assistance program
Paid-time off
Parental leave
Flexible work schedules
Employee engagement and recognition programs
Wellness
Philanthropic and DE&I initiatives
Company-sponsored celebrations and team building events