Customer Excellence Analyst

Atalanta Corporation

Customer Excellence Analyst supporting retail pre-sale Customer Excellence functions. Collaborating with cross-functional teams to ensure seamless customer execution and best-in-class service.

Posted 7/31/2026full-timeElizabeth • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end bids process, collaborating with cross-functional teams, and delivering high-quality customer service. Proficient in data analysis, pricing strategies, and maintaining strong customer relationships to drive business success.

Highest-signal resume keywords

Bid Process ManagementData AnalysisCross-Functional CollaborationCustomer Relationship ManagementExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven ReportingCosting ExercisesPricing ScenariosOrder Flow ManagementIssue Resolution

Soft Skills

Analytical SkillsProblem-Solving SkillsEffective CommunicationAttention to DetailAutonomous Work

Tools & Technologies

Internal Systems

Industry Keywords

RetailBid SubmissionsService ExcellenceCustomer-Centric Mindset

About the role

Key responsibilities & impact

Owns, organizes, and delivers the end-to-end bids process for assigned retail customers
Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions
Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule
Tracks bid outcomes and provides insights for continuous improvement
Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives
Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios
Oversees F2F customer item setup, maintenance, and updates within internal systems
Coordinates new product introductions, transitions, and discontinuations
Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring
Builds strong customer relationships and ensures high service quality and responsiveness

Requirements

What you’ll need

Strong analytical and problem-solving skills
Effective communication and cross-functional collaboration
High attention to detail and ability to manage multiple deadlines
Proficiency in Excel and data-driven reporting
Customer-centric mindset with a focus on service excellence
Ability to work autonomously and drive processes to completion

Benefits

Comp & perks

Medical, dental and vision insurance
Company-paid life, accident and long-term disability insurance
Flexible spending accounts
Annual bonus opportunity
Matching 401(k) with immediate vesting upon enrollment
Generous employee referral program
Online training courses
Virtual and classroom development experiences
Education assistance program
Paid-time off
Parental leave
Flexible work schedules
Employee engagement and recognition programs
Wellness, philanthropic and DE&I initiatives
Company-sponsored celebrations and team building events