Customer Excellence Specialist

Atalanta Corporation

Customer Excellence Specialist at Gellert Global Group, a food importing company, managing customer contracts and ensuring exceptional customer experience. Requires strong analytical and organizational skills for collaboration across departments.

Posted 7/31/2026full-timeMadison • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer contract management, effective communication, and data analysis to support sales operations. Proficient in utilizing tools like Excel and Salesforce to enhance customer support and streamline processes.

Highest-signal resume keywords

Customer Contract ManagementSales Support ExperienceProficient In ExcelExperience In SalesforceCoordination With Supply Chain

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisForecast ComparisonCosting Requests HandlingIssue ResolutionDatabase Maintenance

Soft Skills

Effective CommunicationProblem SolvingCollaboration

Tools & Technologies

ExcelSalesforceInfor M3

Industry Keywords

Customer SupportSales CommunicationSupply Chain CoordinationLogistics Management

About the role

Key responsibilities & impact

Establish and maintain customer contracts
Serve as the primary contact for customer communication and documentation
Manage weekly position reports and provide updates to the Sales team
Compare forecasts to actual usage and support planning using monthly averages
Recommend purchases based on market conditions and customer requirements
Handle costing requests and distribute results to the appropriate teams
Maintain internal and external databases including customer portals
Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
Address customer and Sales inquiries; support issue resolution across departments

Requirements

What you’ll need

3-5 years of experience in Customer/Sales Support
Bachelor's degree
Proficient in Excel
Experience in Infor M3 a plus
Experience in Salesforce a plus

Benefits

Comp & perks

Medical, dental and vision insurance
Company-paid life, accident and long-term disability insurance
Flexible spending accounts
Competitive pay
Annual bonus opportunity
Matching 401(k) with immediate vesting upon enrollment
Generous employee referral program
Online training courses
Virtual and classroom development experiences
Education assistance program
Paid-time off
Parental leave
Flexible work schedules
Employee engagement and recognition programs
Wellness, philanthropic and DE&I initiatives
Company-sponsored celebrations and team building events