Customer Excellence Specialist

Atalanta Corporation

Customer Excellence Specialist managing customer contracts and supporting sales operations at Gellert Global Group. Ensuring exceptional customer experience across multiple departments with strong analytical skills.

Posted 6/27/2026full-timeParamus • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Establish and maintain customer contracts
Serve as the primary contact for customer communication and documentation
Manage weekly position reports and provide updates to the Sales team
Compare forecasts to actual usage and support planning using monthly averages
Recommend purchases based on market conditions and customer requirements
Handle costing requests and distribute results to the appropriate teams
Maintain internal and external databases including customer portals
Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
Address customer and Sales inquiries; support issue resolution across departments

Requirements

What you’ll need

3-5 years of experience in Customer/Sales Support
Bachelor's degree
Proficient in Excel
Experience in Infor M3 a plus
Experience in Salesforce a plus

Benefits

Comp & perks

Medical, dental and vision insurance
Company-paid life, accident and long-term disability insurance
Flexible spending accounts
Competitive pay
Annual bonus opportunity
Matching 401(k) with immediate vesting upon enrollment
Generous employee referral program
Online training courses
Virtual and classroom development experiences
Education assistance program
Paid-time off
Parental leave
Flexible work schedules
Employee engagement and recognition programs
Wellness, philanthropic and DE&I initiatives
Company-sponsored celebrations and team building events

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ExcelInfor M3Salesforce

Soft Skills

customer communicationissue resolutionplanningcoordination

Certifications

Bachelor's degree