Helpdesk Support

ATA

Remote Helpdesk Support managing inquiries related to PDIS via FreshService ITSM. Providing Tier 1 support, documentation, and escalating as needed.

Posted 5/13/2026contractRemote • New Mexico • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Respond to PDIS-related inquiries received via email
Create and manage tickets in FreshService ITSM for all requests
Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation
Escalate complex issues to Tier 2 or appropriate technical teams
Maintain accurate documentation of all interactions and resolutions in FreshService

Requirements

What you’ll need

Experience in IT helpdesk support
Familiarity with FreshService ITSM
Strong communication and customer service skills
Ability to work remotely

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ATA Website LinkedIn All Job Openings 201 - 500 employees Founded 1996 🚗 Transport ☁️ SaaS 🤝 B2B Transport
SaaS
B2B ATA is a digital-first supply chain and logistics company that unifies transportation, warehousing, and supplier networks into integrated solutions for global manufacturers and distributors. They provide multimodal transportation management (air, ocean, inland), 4PL supply chain orchestration, contract logistics and warehousing, supplier network enablement, and digital platforms like MyWay Omni to deliver visibility, efficiency, and resilience across complex supply chains. ATA serves industries such as automotive, machinery, energy, and manufacturing, focusing on B2B customers needing scalable, end-to-end supply chain and transportation solutions. Helpdesk Support Job not on LinkedIn 🔥 7 minutes ago 🌶️ New Mexico – Remote 💵 $21 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to PDIS-related inquiries received via email
Create and manage tickets in FreshService ITSM for all requests
Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation
Escalate complex issues to Tier 2 or appropriate technical teams
Maintain accurate documentation of all interactions and resolutions in FreshService 🎯 Requirements
Experience in IT helpdesk support
Familiarity with FreshService ITSM
Strong communication and customer service skills
Ability to work remotely Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Research IT Administrator – CTMS-REALTIME 🕒 May 2 Cardiovascular Associates of America - CVAUSA 51 - 200 Website LinkedIn All Job Openings Research IT Administrator supporting clinical trial technology and infrastructure at CVAUSA. Fully remote role collaborating to optimize CTMS platforms for clinical trials. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support IT Technician – Contract 🕒 April 17 Sunshine Enterprise USA 51 - 200 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings IT Technician managing Linux/UNIX environments for Clemson University IT Center. Collaborating on system administration, performance tuning, and team R&D efforts. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support IT Support Specialist 🕒 March 25 BruntWork 5001 - 10000 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings IT Support Specialist providing remote technical support, focusing on user management and system stability. Involves communication with users and maintenance of IT systems in a tech environment. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💻 IT Support IT Manager / Technical Delivery Manager 🕒 January 27 Golden Prospects by YMP 11 - 50 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Leads IT team in delivering and supporting innovative technical solutions for client strategy. Promotes employee engagement and develops high-performance culture within the team. 🇺🇸 United States – Remote 💵 $55 - $65 / hour ⏳ Contract/Temporary 🟠 Senior 🔴 Lead 💻 IT Support Enterprise Architect – ERP Applications 🕒 January 9 Process Paramarsh 11 - 50 🤝 B2B 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings ERP Application Architect at Process Paramarsh, focusing on ERP, Cloud Transformation, and Digital Solutions. Leading architecture initiatives for core business systems in a remote role. 🇺🇸 United States – Remote 💵 $85 / hour ⏳ Contract/Temporary 🟠 Senior 🔴 Lead 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT helpdesk supportticket managementTier 1 supportpassword resetsdocumentation

Soft Skills

communicationcustomer serviceproblem-solving