Helpdesk Support

ATA

Remote Helpdesk Support staff responding to PDIS inquiries and managing tickets while providing Tier 1 support. Working with FreshService ITSM and collaborating with the ECECD IT team.

Posted 4/23/2026full-timeRemote • New Mexico • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Respond to PDIS-related inquiries received via email
Create and manage tickets in FreshService ITSM for all requests
Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation
Escalate complex issues to Tier 2 or appropriate technical teams
Maintain accurate documentation of all interactions and resolutions in FreshService

Requirements

What you’ll need

Experience in IT helpdesk support
Familiarity with FreshService ITSM
Strong communication and customer service skills
Ability to work remotely

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ATA Website LinkedIn All Job Openings 201 - 500 employees Founded 1996 🚗 Transport ☁️ SaaS 🤝 B2B Transport
SaaS
B2B ATA is a digital-first supply chain and logistics company that unifies transportation, warehousing, and supplier networks into integrated solutions for global manufacturers and distributors. They provide multimodal transportation management (air, ocean, inland), 4PL supply chain orchestration, contract logistics and warehousing, supplier network enablement, and digital platforms like MyWay Omni to deliver visibility, efficiency, and resilience across complex supply chains. ATA serves industries such as automotive, machinery, energy, and manufacturing, focusing on B2B customers needing scalable, end-to-end supply chain and transportation solutions. Helpdesk Support Job not on LinkedIn 🔥 22 minutes ago 🌶️ New Mexico – Remote 💵 $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to PDIS-related inquiries received via email
Create and manage tickets in FreshService ITSM for all requests
Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation
Escalate complex issues to Tier 2 or appropriate technical teams
Maintain accurate documentation of all interactions and resolutions in FreshService 🎯 Requirements
Experience in IT helpdesk support
Familiarity with FreshService ITSM
Strong communication and customer service skills
Ability to work remotely Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Enterprise Architect – Workday Extend Certified 🔥 1 hour ago Strada 5001 - 10000 👥 HR Tech ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Enterprise Architect responsible for architecting Workday Extend solutions for Strada's global practice. Collaborating with clients and guiding application development on the Workday Extend platform. 🇺🇸 United States – Remote 💵 $137.8k - $255.8k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support 🦅 H1B Visa Sponsor Technical Customer Support Associate, Night Shift 🔥 7 hours ago Cengage Group 5001 - 10000 📚 Education 🛍️ eCommerce ☁️ SaaS Website LinkedIn All Job Openings Technical Customer Support Associate providing live and non-live support for Cengage digital solutions. Troubleshooting issues and managing customer interactions via ticketing system. 🇺🇸 United States – Remote 💰 Private Equity Round on 2023-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Technical Customer Support Associate – Monday to Friday, 11:00AM to 7:00PM 🔥 7 hours ago Cengage Group 5001 - 10000 📚 Education 🛍️ eCommerce ☁️ SaaS Website LinkedIn All Job Openings Customer Support Associate providing live and non-live support for Cengage's educational solutions. Troubleshooting technical issues and collaborating with customers in a remote setting. 🇺🇸 United States – Remote 💵 $17 - $18 / hour 💰 Private Equity Round on 2023-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Senior Enterprise Architect 🔥 10 hours ago Capio Group 11 - 50 🏢 Enterprise 🏛️ Government ☁️ SaaS Website LinkedIn All Job Openings Senior Enterprise Architect providing EA services strategically at Capio Group. Collaborating with teams to align enterprise architecture with business strategies and deliverables. 🇺🇸 United States – Remote 💵 $130k - $140k / year ⏰ Full Time 🟠 Senior 💻 IT Support Senior IT Infrastructure Endpoint Engineer 🔥 10 hours ago EverOps 51 - 200 🤝 B2B 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Endpoint Engineer designing and managing modern endpoint environments across macOS and Windows for EverOps' U.S.-Based Virtual Operating Center. 🇺🇸 United States – Remote 💰 Pre Seed Round on 2022-02 ⏰ Full Time 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT helpdesk supportticket managementTier 1 supportpassword resetsdocumentation

Soft Skills

communicationcustomer serviceproblem-solving