Network Support Technician – Government

AT&T

Network Support Technician providing onsite Tier 2 IT support for AT&T’s federal government customers. Maintaining LANs, servers, devices, backups, and ServiceNow tickets in Jacksonville.

Posted 9/3/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJunior💰 $61,600 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 2 IT support, including troubleshooting desktop and network issues, maintaining network devices, and ensuring system performance. Proficient in collaborating with teams and managing technical documentation while adhering to security protocols and operational standards.

Highest-signal resume keywords

Tier 2 IT SupportTroubleshooting Desktop IssuesNetwork Device MaintenanceITIL v4 CertificationPublic Trust Clearance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network ConfigurationServer AdministrationBackup ManagementSystem Performance EvaluationCabling SupportVideo Teleconferencing InfrastructureITSM (ServiceNow)Hardware RepairsTechnical DocumentationCustomer Inventory Management

Soft Skills

Collaboration SkillsAttention to DetailCommunication SkillsAbility to Work IndependentlyTeam Skills

Tools & Technologies

LANsNetwork Storage ArraysMobile DevicesSmart DisplaysBiometric DevicesElectrocardiogramsX-Ray MachinesHotspotsPrintersFax Machines

Certifications & Qualifications

ITIL v4MCSEA+Security+Network+

Industry Keywords

Helpdesk SupportLaw Enforcement EnvironmentGovernment LocationsPersonal Protective EquipmentDHS Employment Eligibility

Tech Stack

Tools & technologies

ITSMRayServiceNow

About the role

Key responsibilities & impact

Provide onsite and remote Tier 2 support for user IT issues
Support 24x7 LANs, associated applications, peripherals, connectivity, and end-users in a Service Desk-supported Tier II environment
Install, configure, and maintain network communication devices, servers, network storage arrays, and tape backup units
Support network-attached devices including computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors
Support mobile and wireless devices including smartphones, tablets, and hotspots
Test, apply, and maintain server configurations and security patches
Maintain and check system and backup health, including restore testing
Monitor ITSM (ServiceNow) assignment groups and troubleshoot tickets
Update tickets using documentation templates and guidelines
Provide daily, weekly, and monthly activity reports
Provide inventory support and update the customer inventory system
Install and maintain video teleconferencing infrastructure and assist with user requests
Participate in weekly after-hours on-call rotations and support special projects or events
Conduct new equipment deployments and provide deployment support
Provide cabling support in data centers, LAN rooms, and remote wiring closets
Analyze functional business requirements and design specifications
Contribute to technical discussions and develop/present briefing materials
Identify and fix problems in existing systems, implement and enhance systems, and participate in analysis, design, and construction of next-generation IT systems
Translate customer needs and commercially available IT products into requirements for architecture and engineering teams and COTS products
Report to an Area Technical Lead while working independently and/or under immediate supervision

Requirements

What you’ll need

Required Clearance: Public Trust
Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Associate Degree or equivalent experience
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Must have excellent team skills and collaboration skills
Attention to detail and follow-through
Ability to work with minimal supervision
Must pass Motor Vehicle Records check; position classified as a “Regular Driver”
Must maintain state of travel readiness for local and/or overnight travel to Government locations
Must be comfortable working in a Law Enforcement environment, including detention facilities, prisons, or jails
May be required to wear personal protective equipment and adhere to social distancing requirements
Ability to access computer and related equipment connections and transport objects or equipment weighing up to 50 lbs
Desired: Prior technical enterprise support experience within a large, complex organization
Desired: Experience with system performance evaluation, hardware repairs, server/backups setup and administration, technology assignments/projects, and multiple project assignments
Desired certifications: ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Outstanding communication skills in formal and informal formats with customers, stakeholders, and technical specialists

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
Weekly Hours: 40