Associate Director – Project/Program Management

AT&T

AT&T Associate Director leading CARE transformation programs, AI automation, analytics, and M&A integration. Driving customer experience, operational efficiency, workforce modernization, and business performance.

Posted 9/3/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $130,700 - $196,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project execution, resource coordination, and strategic leadership for transformation initiatives. Proven ability to develop data-driven operational strategies and implement AI-enabled solutions to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Project ExecutionPeople ManagementData-Driven Operational StrategiesAI-Enabled SolutionsBusiness Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational Strategy DevelopmentData AnalysisTransformation InitiativesRisk MitigationIntegration Strategy DevelopmentGovernance ProcessesMeasurement FrameworksAnalyticsReporting

Soft Skills

LeadershipInfluencingCollaborationCommunicationTeam Management

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Corporate ExperienceCustomer ExperienceOperational EfficiencyWorkforce ModernizationMergers and Acquisitions

About the role

Key responsibilities & impact

Oversee project execution, ensuring alignment with scope, schedule, and budget
Coordinate resources effectively and adhere to industry-standard methodologies
Oversee operational aspects and day-to-day management of related initiatives
Implement and execute strategies developed by higher management
Lead entry-level and career-level staff
Influence hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates
Provide strategic leadership for complex transformation initiatives supporting customer experience, operational efficiency, workforce modernization, and business performance
Translate enterprise objectives into executable programs
Develop and execute data-driven operational strategies
Identify, evaluate, and implement AI-enabled solutions and intelligent automation
Lead business intelligence, analytics, and reporting initiatives
Establish measurement frameworks and governance processes
Lead CARE organization planning, readiness, and execution for mergers, acquisitions, divestitures, and strategic partnerships
Develop integration strategies, execute transition plans, mitigate risks, and ensure seamless customer and employee experiences

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
5+ years of proven people management experience
10+ years of related corporate experience is required
Minimum office presence of 5 days per week
Position is only located in the posted location; no relocation is offered

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone