Customer Care Representative

AT&T

AT&T Business Premier Service Consultant supporting business customers with billing, troubleshooting, account management, and sales. Resolving complex AT&T service issues from the Richardson office.

Posted 9/2/2026full-timeRichardson • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, attention to detail, and effective communication. Proficient in managing customer accounts and providing technical support for AT&T products and services.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsAttention to DetailTechnical SupportSales Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBilling SupportService ChangesTroubleshootingNetwork CoverageRate PlansInventory ManagementTechnical SupportWireless Local Number PortabilityPrepaid Service

Soft Skills

Customer FocusStrong Work EthicClear CommunicationThoughtful ListeningFlexibility

Tools & Technologies

AT&T ProductsAT&T SoftwareUSB DevicesAir Cards

Industry Keywords

Call Center ExperienceService FaultsEscalation IssuesReturns and ExchangesSales Recommendations

About the role

Key responsibilities & impact

Support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services.
Use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and related services.
Instill customer confidence and loyalty through thoughtful listening and clear communication.
Explain customer bills, rate plans, and AT&T product and service features.
Troubleshoot and resolve voice and data issues across multiple networks and interdependent network elements.
Engage Tier 3 network and IT support, third-party vendors, and suppliers to resolve service faults.
Support wireless local number portability, relocations, combined bill support, after-hours inquiries, and prepaid service.
Assist customers with air cards, USB devices, and AT&T-provided software and applications.
Manage customer accounts, including activations, service changes, credit checks, collections, and accurate records and reports.
Coordinate with departments, distribution centers, and management on order, return, inventory, and escalation issues.
Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management.
Sell products and services and make personalized recommendations based on customer needs.

Requirements

What you’ll need

At least one year of customer service experience preferred; call center experience preferred.
Flexibility to work any schedule during hours of operation is essential, including day, evening, weekend, or holiday hours as assigned.
Occasional overtime may be required.
Unwavering Customer Focus
Strong Work Ethic
Problem-Solving Skills
Attention to Details
Ability to report to 2221 Lakeside Blvd, Richardson, TX 75082
Ability to work 40 hours weekly

Benefits

Comp & perks

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Paid training
Career training on the latest technology, devices, products, services and promotions