Call Center Customer Service Representative

AT&T

AT&T customer service representative handling calls, chats, and emails. Resolving billing, payment, collections, and basic technical issues for communications customers.

Posted 8/4/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer focus and problem-solving skills while effectively handling customer interactions across various channels. Capable of adapting to a flexible work schedule and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer Interaction ManagementProblem-Solving SkillsAttention To DetailStrong Work EthicAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Customer FocusAdaptabilityAttention To DetailProblem-Solving SkillsStrong Work Ethic

Industry Keywords

Customer ServiceBillingPaymentsCollectionsTechnical Support

About the role

Key responsibilities & impact

Handle customer interactions through calls, chats, and emails in a fast-paced environment
Resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support when needed
Build customer confidence and loyalty by resolving issues
Support customer inquiries, including technical issues
Introduce technology, services, and offers to customers
Work a flexible 40-hour-per-week schedule, which may include nights, weekends, and overtime

Requirements

What you’ll need

Strong customer focus
Strong work ethic
Adaptability
Problem-solving skills
Attention to detail
Ability to work a flexible 40-hour-per-week schedule, including possible nights, weekends, and overtime
Ability to report to 600 NW 79th Ave, Miami, Florida 33126

Benefits

Comp & perks

Paid training
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid time off and holidays
Paid parental leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption reimbursement
Disability benefits (short term and long term)
Life and accidental death insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Overtime may be available