Bilingual Spanish Call Center Sales Representative

AT&T

Bilingual Call Center Sales Representative serving AT&T customers through sales, service, and retention interactions. Resolving billing and technical issues while driving upsells from San Antonio in a hybrid schedule.

Posted 8/4/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer focus and problem-solving skills while effectively handling customer interactions across various channels. Proficient in bilingual communication and adaptable to flexible work schedules, ensuring compliance with organizational standards.

Highest-signal resume keywords

Bilingual English/SpanishCommissioned Sales ExperienceCustomer Service SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementTechnical Support ProcessesBilling Issue ResolutionUpselling TechniquesCustomer Interaction Management

Soft Skills

Strong Work EthicAdaptabilityCustomer Confidence Building

Tools & Technologies

AT&T TechnologyInternet Service Requirements

Industry Keywords

Customer LoyaltyService IssuesRemote Monitoring PoliciesOrganizational Security Standards

About the role

Key responsibilities & impact

Handle customer interactions through calls, chats, and emails in a fast-paced environment
Identify upselling opportunities and close deals to reach sales and commission targets
Resolve service, billing, payment, and collections issues accurately
Explain bills and product features clearly
Troubleshoot basic problems and escalate to higher support when needed
Build customer confidence and loyalty by resolving issues
Support customer inquiries, including technical issues
Work a flexible 40-hour-per-week schedule that may include nights, weekends, and overtime
Complete paid training on AT&T technology, devices, products, services, and promotions

Requirements

What you’ll need

Fluent bilingual English/Spanish conversational ability
Commissioned sales experience highly preferred
Strong customer focus
Strong work ethic
Adaptability
Problem-solving skills
Attention to detail
Ability to work a flexible 40-hour-per-week schedule, including possible nights, weekends, and overtime
Verified internet service with at least 12 Mbps upload and 18 Mbps download speeds
Established dedicated work area with desk, chair, electrical outlet, surge protector, and direct LAN connection
Availability and accountability during established work schedules and shifts
Ability to follow technical support processes and organizational security and compliance standards
Ability to participate in training, performance management, recurring management routines, and remote monitoring policies

Benefits

Comp & perks

$1,500.00 sign-on bonus
Uncapped commission opportunities
Paid training
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid time off and holidays
At least 8 company-designated holidays
Additional PTO based on the bargaining group
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available
Adoption Reimbursement
Short-term and long-term disability benefits
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
AT&T-provided work equipment, including keyboard, monitor, computer, and mobile device