Assistant Manager

AT&T

Assistant Manager overseeing retail store operations and leading a sales team at AT&T. Responsible for customer experience, merchandising, and managing team performance.

Posted 8/1/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $47,500 - $71,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing retail operations and a team, with a focus on achieving sales objectives and delivering exceptional customer experiences. Possesses expertise in telecommunications, including familiarity with industry trends and wireless terminology.

Highest-signal resume keywords

Retail Management ExperienceSales Strategy DevelopmentTeam Leadership and CoachingCustomer Experience EnhancementTelecommunications Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Objectives AchievementMerchandisingAnalytical SkillsProblem-Solving SkillsPlanning Skills

Soft Skills

CollaborationTeamworkInitiativeInspirationChange Management

Tools & Technologies

AT&T Mobility Systems

Industry Keywords

TelecommunicationsWireless TerminologyIndustry TrendsCustomer ExperiencePromotional Activities

About the role

Key responsibilities & impact

Oversee store operations and manage a team
Ensure customers experience best-in-class services, entertainment, and technology
Assist with merchandising and product launches
Help meet and exceed sales objectives
Perform additional outreach and promotional activities, including off-site events
Coach a team of retail sales consultants to ensure they meet sales and service goals
Participate in best-in-class paid training to prepare for leadership success

Requirements

What you’ll need

Three or more years of sales and/or customer experience in telecommunications or a related industry
Prior management experience
Well-developed planning, analytical and problem-solving skills
Familiarity with wireless terminology, industry trends and AT&T mobility systems
The ability to collaborate with key stakeholders on initiatives beyond store walls
Strategic perspective and the ability to champion change
Inspiring your team through high performance, collaboration, and teamwork
Utilizing professional expertise to solve problems and analyze issues
Taking initiative and striving and creating results

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone