Senior Specialist

AT&T

Sr Specialist handling high-priority customer issues and fraud escalations at AT&T. Engaging with cross-functional teams to ensure compliance and enhance customer satisfaction.

Posted 7/31/2026full-timeAtlanta • 🇺🇸 United StatesSenior💰 $70,700 - $106,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud management, technical product support, and risk mitigation while ensuring compliance with regulatory requirements. Proven ability to engage with high-profile stakeholders and conduct thorough investigations to resolve complex issues effectively.

Highest-signal resume keywords

Fraud ManagementTechnical Product SupportRisk MitigationRegulatory ComplianceStakeholder Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing Inquiry ResolutionService Request HandlingComplaint ManagementFraud InvestigationTechnical Systems KnowledgeClaims SettlementCyber Event ReadinessOperational Procedure Development

Soft Skills

Exceptional Service DeliveryRelationship ManagementEffective CommunicationProblem Solving

Certifications & Qualifications

Fraud Certification

Industry Keywords

High-Priority ComplaintsSocial EngineeringSecurity ThreatsComplianceGovernment Agency Inquiries

About the role

Key responsibilities & impact

Deliver exceptional service across various channels by addressing billing inquiries, service requests, complaints, and service discontinuation requests.
Handle complex, high-priority complaints and high-risk escalations involving fraud, social engineering, and security threats, including those from the Office of the President.
May utilize advanced knowledge in fraud cases, technical systems, and risk management to resolve technical product support issues, mitigate fraud-related events, and settle claims.
Engage with enterprise account teams, Chief Security Office, Asset Protection, Legal, and high-profile customers during fraud incidents to restore trust, maintain relationships, and ensure effective resolution.
Conduct thorough investigations of escalated issues, maintain accurate records, ensure compliance with organizational policies and regulatory requirements, and respond to inquiries from government agencies.
May develop and deliver fraud training, write and edit operational procedures, enhance cyber event readiness strategies, lead initiatives to protect customers, and manage high-risk issues.

Requirements

What you’ll need

Bachelor's degree (BS/BA) desired
2+ years of related experience
Certification is required in some areas

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone