IT Field Support Specialist – Government

AT&T

IT Field Support Specialist providing advanced IT support for government clients in Columbia, MD. Delivering solution-oriented tech support for hardware and software issues with a focus on user empowerment.

Posted 7/30/2026full-timeColumbia • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $62,800 - $87,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Tier 2 and 3 IT support, including hardware installation, troubleshooting, and maintenance. Proficient in preparing technical documentation and conducting site surveys to optimize IT resources and ensure compliance with security standards.

Highest-signal resume keywords

8570 CertificationSecurity+ CertificationWindows Operating Systems InstallationHardware TroubleshootingActive Directory Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer Hardware InstallationTroubleshooting PeripheralsTechnical Documentation PreparationSite Survey ConductingFiber Optic Modem MaintenanceCabling InstallationWindows 7 ProficiencyWindows 10 ProficiencyAntivirus Software InstallationTechnical Manual Interpretation

Soft Skills

Effective CommunicationUser TrainingProblem-SolvingTeam CollaborationCustomer Service

Tools & Technologies

Ticketing SystemsMicrosoft Office ApplicationsTeleconferencing EquipmentNetwork HardwareFiber Optic/Ethernet Cables

Certifications & Qualifications

8570 CertificationSecurity+ Certification

Industry Keywords

IT Service ManagementEnd-User SupportGovernment ComplianceTechnical SpecificationsInstallation Schedules

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely
Troubleshoot, repair, and test hardware to minimize downtime and maximize performance
Conduct comprehensive site surveys to assess existing configurations and user requirements
Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability
Analyze current and future hardware requirements
Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment
Prepare and deliver site installation and test reports
Support network upgrade initiatives by installing and configuring new hardware and associated cabling
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations
Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources
Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity
Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management
Act as a resource for end-user connectivity needs, providing timely and professional support and guidance
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement

Requirements

What you’ll need

High school diploma or GED required
Minimum of 3-5 years of relevant IT experience
Must possess 8570 Certification; Security+ certification is highly preferred
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
Demonstrated ability to read, interpret, and apply information from technical manuals and schematics
Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems
Familiar with Active Directory security and policies, supporting secure and compliant IT environments
Proficient in supporting end-users remotely, providing timely and effective technical assistance
In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record and be eligible to drive an AT&T company vehicle
Ability to lift and move items weighing up to 50 lbs as required – multiple times per shift
Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone