Network Support Technician – Government

AT&T

Network Support Technician providing Tier 2 IT support for Federal Government clients at AT&T. Handling user IT issues including hardware, software, and network diagnostics in a high-paced environment.

Posted 7/15/2026full-timeBrunswick • 🇺🇸 United StatesJunior💰 $61,600 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in LAN administration, including installation, configuration, and maintenance of network devices and systems. Proficient in troubleshooting IT issues and providing support in high-pressure environments while ensuring compliance with security and operational standards.

Highest-signal resume keywords

LAN AdministrationTroubleshooting IT IssuesNetwork Device SupportCustomer Support ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ConfigurationServer MaintenanceBackup Systems ManagementCabling SupportVideo Teleconferencing InfrastructureITSM (ServiceNow)Desktop SupportNetwork Products KnowledgeSystem Health MonitoringEquipment Deployment

Soft Skills

Team CollaborationAttention to DetailMinimal SupervisionEffective CommunicationProblem-Solving

Certifications & Qualifications

Associate Degree or Equivalent Experience

Industry Keywords

Law Enforcement EnvironmentGovernment LocationsDHS Employment Eligibility VerificationMotor Vehicle Records CheckRapid-Paced Environment

Tech Stack

Tools & technologies

ITSMRayServiceNow

About the role

Key responsibilities & impact

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
Assist in testing, applying, and maintaining server configurations and related security patches.
Assist in maintaining and checking the health of systems and backups to include restore testing.
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
Provide inventory support and input to the provided inventory system for the customer.
Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
Conduct or provide new equipment deployments and/or requested deployment support.
Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
Analyzes functional business requirements and design specifications for functional activities.
Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.

Requirements

What you’ll need

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Associate Degree or equivalent experience
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Must have excellent team skills and collaboration skills
Attention to detail and follow-through
Ability to work with minimal supervision
Must pass Motor Vehicle Records check as this position is classified as a 'Regular Driver' and overnight travel may be required
Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations.
Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone