Network Support Technician – Government

AT&T

Network Support Technician provides onsite and remote Tier 2 IT support for Government programs. Responsible for troubleshooting IT issues within a Law Enforcement environment in Nashville, Tennessee.

Posted 7/15/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJunior💰 $61,600 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 2 IT support, including troubleshooting desktop and network issues, maintaining network devices, and ensuring system security. Proficient in collaborating within a team environment while managing inventory and documentation effectively.

Highest-signal resume keywords

Tier 2 IT SupportNetwork AdministrationTroubleshooting SkillsServiceNow ITSMSystem Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ConfigurationServer MaintenanceCabling SupportBackup SystemsDesktop SupportMobile Device SupportVideo Teleconferencing InfrastructureBiometric Device SupportOperating SystemsDatabase Management

Soft Skills

Team CollaborationAttention to DetailProblem-SolvingCommunication SkillsAbility to Work Independently

Tools & Technologies

ServiceNowLAN Communication DevicesNetwork Storage ArraysTape Backup UnitsSmartphonesTabletsHotspotsElectrocardiogramsX-Ray MachinesSensors

Certifications & Qualifications

Associate Degree or Equivalent ExperienceDHS Employment Eligibility Verification

Industry Keywords

IT SupportHelpdeskLaw Enforcement EnvironmentGovernment LocationsTelecommunications Concepts

Tech Stack

Tools & technologies

ITSMRayServiceNow

About the role

Key responsibilities & impact

Provide onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime.
Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
Assist in testing, applying, and maintaining server configurations and related security patches.
Assist in maintaining and checking the health of systems and backups to include restore testing.
Monitor ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
Provide inventory support and input to the provided inventory system for the customer.
Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
Conduct or provide new equipment deployments and/or requested deployment support.
Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
Analyze functional business requirements and design specifications for functional activities.
Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Requirements

What you’ll need

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
Associate Degree or equivalent experience.
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role.
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
General knowledge network products and systems.
Experience in a rapid paced, time sensitive, high-quality environment.
Must have excellent team skills and collaboration skills.
Attention to detail and follow-through.
Ability to work with minimal supervision.
Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required.
Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations.
Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone