Manager, Sales Loyalty – Bilingual Call Center

AT&T

Manager leading a team of telesales representatives at AT&T Sales. Delivering exceptional customer experiences while driving revenue growth through sales strategies in a consumer call center.

Posted 7/9/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $61,700 - $92,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading telesales organizations to enhance customer experience and drive revenue growth. Proficient in data analysis for strategy development, vendor relationship management, and implementing corporate compliance initiatives.

Highest-signal resume keywords

BilingualSales ExperienceData AnalysisVendor Relationship ManagementStrategic Policy Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue GenerationContinuous ImprovementCall Center ManagementWorkforce PlanningCorporate Compliance

Soft Skills

LeadershipCollaborationChange Management

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

TelesalesCustomer ExperienceVendor OperationsStrategic Alignment

About the role

Key responsibilities & impact

Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired.
5+ years of related sales experience.
Must be bilingual.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone