Sales Retention Manager

AT&T

AT&T sales retention manager leading consumer telesales, upselling, and call-center operations. Driving revenue growth and customer experience for a global communications and technology company.

Posted 9/11/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $82,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading telesales teams, driving revenue growth through strategic sales initiatives, and ensuring exceptional customer service. Proficient in data analysis for revenue generation and adept at managing vendor relationships and compliance.

Highest-signal resume keywords

Telesales LeadershipRevenue Generation StrategiesCall Center Operations ManagementData AnalysisVendor Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Strategy DevelopmentData AnalysisRevenue GrowthCall Center ManagementCorporate ComplianceWorkforce PlanningTraining ImplementationUpselling TechniquesPerformance MetricsBudget Management

Soft Skills

CollaborationChange ManagementCustomer Service ExcellenceTeam LeadershipInfluencing Skills

Certifications & Qualifications

Bachelor’s Degree (BS/BA)

Industry Keywords

Consumer TelesalesVendor OperationsSales PerformanceCustomer Experience ObjectivesStrategic Alignment

About the role

Key responsibilities & impact

Lead, direct, and optimize a team of telesales representatives in a consumer call center
Drive revenue growth through sales and upselling strategies
Ensure superior customer service and satisfaction
Lead the consumer telesales organization to exceed customer experience objectives
Analyze data and implement strategies for revenue generation and continuous improvement
Direct daily activities and execution of call centers and vendor operations
Achieve revenue goals and reduce expenses
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with business areas to drive strategic alignment and manage change
Maintain strong domestic and international vendor relationships
Assign tasks and implement sales plans
Ensure adherence to company policies
Influence hiring, firing, disciplinary, and promotional decisions for subordinates

Requirements

What you’ll need

5+ years of related sales experience
Bachelor’s degree (BS/BA) desired
Experience leading and managing a consumer telesales organization
Experience analyzing data and developing revenue-generation strategies
Experience directing call center and vendor operations
Knowledge of technology, corporate compliance, training, and workforce planning
Ability to collaborate with various business areas and manage change
Ability to manage domestic and international vendor relationships
Qualified applicants must meet applicable federal, state, and local employment requirements

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
Company-sponsored initiatives
Employee groups and networking opportunities